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Return & Exchanges

What is the return procedure?

If your item is still in an unused condition, you have 14 days from the date of receipt of your order to return it to us to request a refund or change in terms of item or size. As a first step, please send an email to [email protected] including the order number in the subject of the email and we will get in touch with you as soon as possible to guide you through the process. 

Can I exchange my oder for a different product or size?

Yes, you can, given that the product is still in an usused condition. For further details, please consult the question above. 

How long do I have to return my order?

Your piece must be unworn, unwashed and in its original condition with its labels still attached in order to be eligible for a return.

Due to the current situation, and following the restrictions placed on postal deliveries, the processing time of your refund may be extended. We sincerely apologise for this and assure you that we will do our utmost to process your refund as quickly as possible. A confirmation email will be sent to you as soon as your return has been validated in our warehouse.

How long will it take to handle my return request?

In general, your return will be processed within 14 days of sending your parcel back to us.

If you find that 14 days have passed and your return has still not been processed, please send us a message at [email protected] and we will try to resolve your request with higest priority.

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