What happens to your data after you contact us?
When you send us a message through the contact form on our website or send us an email, we store your data for the time it takes to process your request and to answer any follow-up questions you may have. We will not share this information with third parties without your explicit consent!
Storing your data
Please note that in order to ease the order and purchase process and the subsequent fulfillment of our contract with you, we store your IP address as well as your name, address, email address and data about your payment method, such as your credit card number.
The information you provide is necessary for us so we can fulfill our pre-contractual or contractual obligations towards you. We do not provide this data to third parties, except to
- payment processors or payment service providers,
- the courier company with which we forward your purchase to you,
- Our accountant and
- CloudCart LLC., which are our data processor according to GDPR, and with which we have a respective contract in place.
In the case of an incomplete order, we shall store the data you have entered for 30 days, and we reserve the right to periodically inform you about your order’s status, or your options as a consequence thereof. Upon completion of an order and, given a fulfilled contract, on the legal basis of Article 6, para. 1 (a) and (b) of the GDPR we shall keep all the details of the legal relationship with you until the expiration of the period of 10 years as provided for in Art. 12 of the Accountancy Act.
Our website uses so-called cookies. These are small text files that are loaded into the browser and stored on your terminal equipment. They are harmless. We use them to keep our website easy to use. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser during your next visit to our site.
Please click on the headings of the individual cookies categories to find out more and, if necessary, modify your browser’s default settings.
Specifically, the cookies used on our website are:
We want you to know that we deploy cookies on the legal basis of Article 4a of the Bulgarian Electronic Commerce Act and Article 6, par. 1 (e) of the GDPR. If you do not consent to this, you can opt out such storage by setting up your browser so that it informs you when a website wants to store a cookie on your terminal equipment so that you can either accept it or not.
Keep in mind, however, that disabling cookies in your browser can limit the functionality of our website for you.
For the sake of full transparency, we also inform you about the optional cookies we use, namely
Using the "Opt-out" option
If, for any reason, you wish to withdraw your consent from the services we provide through the above cookies, we ask you to visit the "Cookie Settings" section of our website and follow the steps outlined there.
You can subscribe to our newsletter by filling out the form on our website. For this, we need your email address and your consent to send you messages.
After you sign up for our newsletter/mailing list, we will send you a confirmation message with a link to confirm your registration.
You can unsubscribe from our newsletter at any time. Please send your withdrawal message to the following email address: [email protected] or use the "unsubscribe" button. We will immediately delete your data and you will not receive our newsletter any longer.
Know your rights
You have the right to access your data that we process, as well as the right to rectification, erasure (right to be forgotten), limitation of processing, data portability, withdrawal of consent and objection.
If you believe that our processing of your data is in violation of any data protection provision or if you believe that your rights under these provisions have been violated in any way, you may contact the appropriate administrative authority
For any further questions, please do not hesistate to contact us at [email protected].